Return/Refund Policy

• Posted By : Admin

Return Policy
Our goal is for every customer to shop safely and securely. Therefore, our return policy has been created with transparency in mind.

Return Policy:
Any product will be accepted for return if the following conditions are met:

If your product is broken, damaged, or defective during delivery.
If the wrong product is delivered instead of the ordered product, the cost of subsequent delivery will be borne by Drago authorities.

If an important part of the product you ordered is missing.

No product will be returned without an unboxing video.

Special Note:

If there is a problem with the product, you must contact our helpline within 24/48 hours of delivery or submit a return request. Of course, after receiving any product, i.e., while unboxing the product, you must keep a video of the unboxing of the product. This will make it easy to confirm the problem with your product later.

Products that are not returnable

Product returns will not be accepted in the following cases outside of our policy:

Used, damaged, or altered products due to the customer's wrong choice or change of mind.
Discount/clearance sale products (unless otherwise specified)
Hygiene or personal care products if the seal is broken.

Return request procedure:
To return a product, follow the steps below:

You must contact Drago Customer Support with a picture of the product or a video of the unboxing of the product.

Provide the order ID and details of the problem.

When returning a product, you must explain to the delivery man without destroying the packaging of the previously unboxed product.

Of course, we will verify the return request and inform you of further instructions, and if the return request is accepted, the customer's product will be delivered within 10/12 working days.

Policy Changes
Drago reserves the right to change this Return Policy in part or in whole at any time. The changed policy will be effective immediately upon publication on the website.

Drago reserves the right to limit or cancel future return facilities in case of suspicious or repeated unreasonable return requests.
Refund Policy
Our goal is to ensure that every customer can shop safely and securely. Therefore, our refund policy has been created with transparency in mind.

Refund Policy

Returns and refunds will be applicable as per Drago's Return & Refund Policy.

Returns or refunds will not be accepted if the specified time and conditions set by Drago are not met, or if the product is used, damaged, or damaged by the customer.

For COD orders, refunds are processed via bKash or bank transfer.

Policy Changes
Drago reserves the right to change this Refund Policy partially or completely at any time. The changed policy will be effective immediately upon publication on the website.

Drago reserves the right to limit or cancel return facilities in the future in case of suspicious or repeated unreasonable return and refund requests.
Cancellation Policy
Our goal is for every customer to shop safely and securely. Therefore, our order cancellation policy has been created with transparency in mind.

Cancellation Policy

Order cancellable:

Orders can be canceled within 4 hours of order confirmation.

Orders can be canceled before the product is shipped.

Orders cannot be canceled once the product is shipped.

If someone confirms the order in advance and wants to cancel the order after the product is shipped, the order will not be canceled.

Policy Changes

Drago reserves the right to change this Cancellation Policy partially or completely at any time. The changed policy will be effective immediately upon publication on the website.

Drago reserves the right to limit or cancel the benefits of the Order Policy in the future in case of suspicious or repeated unreasonable order requests and order cancellations.
Privacy Policy
Our goal is for every customer to shop safely and securely. That's why we have created our Privacy Policy with transparency in mind.
This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use the Service, and informs you of your privacy rights and how the law protects you.
We are committed to protecting the privacy of customers' personal information.

Information we collect:

Customer name
Mobile number
Delivery address
Email (if applicable)

Purpose of using information:

Order processing
Delivery
Customer support
Promotional offers (with customer consent)

We do not sell or share customer information with third parties under any circumstances (except as required by law).

Policy changes:
Drago reserves the right to change this Privacy Policy in part or in whole at any time. The changed policy will be effective immediately upon publication on the website.
Warranty Policy
Our goal is to ensure that every customer can shop safely and securely. Therefore, our warranty policy has been created with transparency in mind.

The product warranty will be applicable in the following cases of Drago or if the product warranty is mentioned.

Warranty applies

There will be a special 3-day replacement warranty from Drago. It must be clearly mentioned in the product description.

Official warranty will be given to products that have an official warranty, i.e., 6 months, 1 year, 3 years, etc.

If someone claims the warranty of the product unnecessarily, he will not be given the warranty, unless he can provide appropriate proof of the product.

Policy changes
Drago reserves the right to change this warranty policy partially or completely at any time. The changed policy will be effective immediately upon publication on the website.

Drago reserves the right to limit or cancel the return facility in the future in case of questionable or repeatedly unreasonable warranty policies.